Cancellation Policy:There will be fee cancellation charge if a booking is cancelled before 10:00 hotel local time, 1 day before your date of arrival. If the booking is cancelled later, or in the case of a no-show, the first night will be charged.Internet:WiFi is available in the hotel rooms and is free of charge.
Payment Policy:The guest will be charged for the first night's 1 day before prior arrival and the full payment will be processed on the day of arrival verified by chip and pin by the customers.
Pets:Pets are not allowed.
Children:All children are welcome in our family suite and double ensuite accompanied in existing bed.
Visitors are not permitted in the guest room.
Identification:Proof of ID (Driving license or Passport) is required by the guest for check in together with a credit or debit card.
Smoking:We are a NON SMOKING hotel.Should it be found that you or your guests have smoked in your room, a £100 cleaning fee will be added to your stay using your credit or debit card in addition to costs such as, but not limited to, deep cleaning and burn repairs. Smoking out of hotel windows is classed as smoking in the premises. In line with the new non-smoking regulations, we have the right to ask any Customer who is found smoking on the hotel’s premises to leave the hotel.
Car parking:The Globe Hotel and the Star Anglia Hotel will not be held responsible for any damage or loss from vehicles parked in the car park.Guests park at their own risk.
Room service:I agree if I forgo daily housekeeping service the hotel may enter my room weekly for cleaning, inspection and maintenance.
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